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About this paper
Richard Knight, Jason R. C. Nurse
A comprehensive framework for corporate communication following cyber security incidents was developed and empirically evaluated, integrating insights from academic literature, real-world UK data breach cases, and feedback from senior industry professionals. The framework provides actionable guidance for organizations to plan for and respond effectively to breaches, aiming to mitigate reputational and financial harm.
Key insights
- Attempting to shift blame or downplay the incident often leads to public disagreements and severe reputational damage, whereas accepting responsibility and apologizing tends to foster trust.
- Organizations must proactively prepare for cyber communication, including assessing security gaps, involving supply chain partners, and conducting regular communication rehearsals.
- Prompt, clear, and empathetic communication, tailored to diverse stakeholders and jurisdictional requirements, is critical for addressing affected individuals' vulnerability and mitigating long-term negative impacts.
Summary by alphaXiv.
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