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About this paper

Darja Smite, Franz Zieris, Lars-Ola Damm

A longitudinal study at Ericsson found that employees onboarded fully remotely during the COVID-19 pandemic experienced significantly higher voluntary resignation rates within their first three years, a trend attributed to issues like 'Job Content' and lack of integration. The company's subsequent implementation of hybrid work models, including mandatory onsite presence, coincided with a stabilization of retention rates, suggesting these models can mitigate the attrition risks associated with remote onboarding.

Key insights

  • Remote onboarding during the pandemic created a delayed attrition risk, with remotely onboarded employees becoming significantly more likely to resign between 0.5 and 3 years of tenure.
  • The surge in 'Job Content' as a primary reason for resignation during the 2021-2022 attrition wave suggests remote onboarding may hinder integration, mentorship, and opportunities for meaningful work.
  • Hybrid work models requiring a defined onsite presence, particularly when designed to foster co-presence among new hires and their teams, appear to be an effective strategy for restoring pre-pandemic retention levels.

Summary by alphaXiv.

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