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About this paper
Marcel Heisler, Luca Randecker, Christian Becker-Asano
Researchers from Stuttgart Media University assessed public acceptance of an interactive android robotic head, Kim, deployed in a tourist information center, building authority, and city library in Germany. The study found predominantly positive user perceptions of usefulness and ease of use, high utilization of multilingual features, but identified slow response times as a key impediment to natural dialogue.
Key insights
- Public acceptance metrics (Intention to Use, Perceived Usefulness, Perceived Ease of Use) for the android robot showed no statistically significant differences across the three distinct public settings, suggesting a relatively consistent baseline perception.
- Multilingual capabilities were highly utilized and appreciated by diverse visitors, interacting in 17 languages beyond German and English, underscoring their importance for inclusive human-robot interaction.
- Slow response times were identified by users as a critical technical barrier impeding natural human-robot dialogue and overall user experience, despite generally positive perceptions of the robot's emotional displays.
Summary by alphaXiv.
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